GENERAL SUMMARY:
Manages delinquent member accounts through outbound and inbound collection efforts. Responsible for meeting delinquency, loss rate, and productivity goals as set by management and is charged with protecting the credit union from loss through prompt and efficient collection procedures.

This role is eligible for a language stipend of $200/monthly after 90 days of employment

QUALIFICATIONS:
Minimum Education & Experience Requirements:
* High School diploma or equivalent is required
* 2 years of experience in the collections, customer service of client accounts in a call center environment, or in Sales in a structured sales environment
* Ability to work at Corporate office in Tucson and remotely
* Availability: Monday-Friday, 8:00am-6:00pm, and rotating Saturdays from 9:00am-1:15pm
* Spanish speaking skills are a plus but not required

Minimum Knowledge and Skill Requirements:
* Requires professional, clear and effective written and verbal communication skills
* Must be proficient in Microsoft Office (Word, Excel, Outlook)
* Under minimal supervision, able to utilize critical thinking and problem solving skills, and demonstrate effective time management skills
* Must be able to perform basic math functions

COMPETENCIES:
* Negotiating
* Customer Focus
* Listening
* Written Communication
* Technical Learning
* Action Oriented
* Ethics & Values

WORKING CONDITIONS/ENVIRONMENT:
This job requires the employee sit at a desk or workstation for extended periods of time. No heavy lifting required.

OTHER REQUIREMENTS:
Must comply with all aspects of the Bank Secrecy Act.

MAJOR ACCOUNTABILITIES AND TASKS:
1. Places outbound calls to and accepts incoming calls from members with delinquent loans or accounts.

2. Identifies opportunity for and negotiates payment arrangements to bring account current.

3. Provides excellent quality service to all Members at all times.

4. Documents all member contacts in the collection system and conducts applicable loan maintenance.

5. Meets productivity and performance goals established by management.

6. Locates the member through skip tracing methods, internet research, references and employment.

7. Reviews and recommends repossession, foreclosure, referral to a collection agency, account closure or assignment for lawsuit, as needed.

8. Acts as liaison between the Credit Union and its attorneys, collection agencies and other vendors.

9. Resolves disputes and complaints from members seeking a solution that restores goodwill without placing the credit union at risk.

10. Performs other duties as assigned.

Salary range is $18.74 - $24.60/hour. Job Grade, NE-9. Final salary is dependent on candidate's experience and qualifications.

Equal Opportunity Employer Veterans Disabled